Table of contents
1. This warranty apply to
All customers who had implant restoration treatment at Nhan Tam Dental Clinic
2. Warranty method
- Warranty card
- Online warranty
3. Warranty period
| IMPLANT FIXTURE | WARRANTY PERIOD | |
| Korean Implant Fixture | 5 years | |
| French Implant Fixture | 10 years | |
| USA Implant Fixture | 15 years | |
| TiUltra Implant Fixture | 17 years | |
| Abutment + Titanium Porcelain Crown | 4 years | |
| Abutment + Cercon Porcelain Crown | 10 years | |
| Abutment + Lava Porcelain Crown | 12 years | |
| Porcelain Implant in cases of placement in other center | 2 years | |
| Cercon Implant in cases of placement in other center | 5 years | |
| Lava, Emax, Lisi Implant in cases of placement in other center | 50% of warranty policy and condition for cosmetic porcelain crown |
Detail:
Korean Implant
- Free warranty within the first 3 years
- From 4th to 5th year: 50% warranty
- After the warranty period: Charged like a normal new case. Cases need deep clean flaps, the fee will be charged as usual even during the warranty period.
French Implant
- Free warranty within the first 5 years
- From 6th to 8th year: 70% warranty
- From 8th to 10th year: 50% warranty
- After the warranty period: Charged as a usual new case. Cases need deep clean flaps, the fee will be charged as usual even during the warranty period.
American Implant Abutment
- Free warranty within the first 8 years
- From 9th to 12th year: 70% warranty
- From 13th to 15th year: 50% warranty
- After the warranty period: Charged as a usual new case
TiUltra Implant Abutment
- Free warranty within the first 9 years
- From 10th to 13th year: 70% warranty
- From 14th to 17th year: 50% warranty
- After the warranty period: Charged as a usual new case
Abutment titanium + Titanium porcelain on Implant
- Customers will be reworked or repaired completely free of charge under the terms of the warranty within the first 2 years
- In the 3rd year, if there is an incident of cracked, broken, or fallen out… you will be reduced by 20%.
- In the 4th year will be reduced by 10%
- After the warranty period: Charged as a usual new case
Abutment + Cercon porcelain on Implant
- Customers will be reworked or repaired completely free of charge under warranty conditions within the first 5 years
- From 6th to 8th year, if there is an incident of porcelain teeth cracked, broken, or fallen out... you will be reduced by 20%
- From 9th to 10th year will be reduced by 10%
- After the warranty period: Charged as a usual new case
Abutment + Lava porcelain on Implant
- Customers will be reworked or repaired completely free of charge under warranty conditions within the first 6 years
- From 7th to 9th year, if there is an incident of cracked, broken, or fallent out… you will be reduced by 20%
- From 10th to 12th year will be reduced by 10%
- After the warranty period: Charged as a usual new case
Titanium porcelain Implant in the case of implant placement elsewhere
- Customers will be reworked or repaired completely free of charge under the condition of being warranted for 2 years
- After the warranty period: Charged as usual new case
Cercon porcelain Implant in case of implantation of Implant at another place
- Customers will be reworked or repaired completely free of charge under the condition of being warranted for 5 years
- After the warranty period: Charged as a usual new case
4. General terms
- The success rate of implant placement is very high, from 97% to 100%. However, there is a low rate of 3% that the implant will not integrate with the jaw bone due to many different factors. In this case, dentist will place a different implant (for free) at the same area. If the patient wants a refund (i.e do not want to continue treatment), the patient will lose 50% of the implant fee.
- Incase of fail implant and need to place again, the clinic will place the implant of the same type for free, if patient wants to change to a different type of implant, patient will pay a variance in the cost of these 2 implant types.
- If patient’s crown is cracked or broken within the warranty duration, Nhan Tam Dental Clinic will replace another crown with same material for free.
- If patient’s crown is cracked or broken beyond the warranty duration, a new crown will be charged following to the price list of Nhan Tam Dental Clinic at that time. However, patient will have a certain percentage of discount depending on the level of crown damage.
5. Warranty Scope
Warranty is applied when:
- Patient have regular oral cleaning every 4 to 6 months
- Patient re-examine following to doctor’s appointment
- Does not smoke or smoke less than 5 cigarettes a day
- Stable bite (occlusion)
- Using night-guard if suffered from bruxism
- Notify the doctor immediately if there are signs of pain, swelling or bleeding
Patient re-examine following to doctor’s appointment
Warranty is not applied when:
- Patient do not attend at Nhan Tam Dental Clinic.
- Patient do not re-examine following to doctor’s appointment.
- Patient eats hard food and bite hard stuff.
- Patient has improper oral-hygiene maintenance before and after treatment.
- Patient smokes a lot.
- Patient has new periodontal problems.
- Patient has unfavorable medical diseases, affecting oral dental health: endocrine disease, heart disease, diabetes, etc.
- Allergic reactions and medical conditions that are not clearly detected before proceeding with the dental procedure.
- Damage due to excessive stress (bruxism, teeth clenching, etc.)
- Broken crowns due to accidents.
- If teeth have any problems, patient needs to inform the clinic immediately to proceed with the repair. Nhan Tam Dental Clinic does not responsible for or take payment for cases that patients do not return to Nhan Tam Dental Clinic but repair the teeth at another clinic.
- For porcelain teeth, in cases patient want to change the color and shape of teeth after agreeing on permanently attachment, it will not be warranted.
- Implant placement warranty does not apply to patients who have implant placement from other clinics and come to Nhan Tam Dental Clinic to have crown placement, those cases can only be covered by Crown warranty.
Advises after Implant placement
There might be mild pain lasting a few days after implant placement.
Swelling on the second day after implant which will subside in the following days.
During the first day (the day of the implant placement), place ice packs on the lip or cheek corresponding to the implant area. On the following days apply warm water to dissolve clotted blood and reduce swelling.
There might be bruises in the lips or cheeks (These bruises will be reduced when applied with a warm towel)
When you are about to cough, you should open your mouth wide to reduce pressure on the operated sinus area.
Do not clean the white film on the wound with your tongue or hand.
Avoid spitting continuously.
Do not smoke for 2 weeks before the implant placement and 2 - 4 weeks after implant placement
Drink the medicine prescribed by the doctor.
Revisit after 10 days (or according to the scheduled appointment at the receptionist)
The sutures used in surgical procedures are absorbable.
However, if the patient was to experience discomfort, the doctor can remove the excess sutures
If there are abnormal signs such as excessive bleeding, big swelling, side effect after taking the medicine (hives, itchiness, breathing difficulty, etc.), do not treat it all by yourself and contact the clinic instead.
After implant placement, oral hygiene require special attention
Advice after attaching the temporaty crowns and permanent crown restoration
If you have temporary crowns attached, you should avoid chewing on the operated area.
Around 6 weeks after securing the crowns, you should eat soft food, chew slowly and softly. After 6 weeks you can eat normally but avoid the following things (see below).
Do not eat within 60 minutes after attaching the crowns
If experiencing bulging, entanglement or misalignment when biting 2 teeth together, please return to the clinic for adjustment, do not chew if there is a bulge as it can break the crown.
Brush normally including the porcelain crowns.
YOU SHOULD NOT
Bite, tear food that is too hard or too hot with your porcelain crowns.
Do not drink hot drinks (implant fixtures are usually made of metal so that it can absorb heat much more than normal tissue, using hot drinks can affect the tissues around the fixtures).
Do not eat hot and cold food at the same time (Crowns are made of porcelain, because of that it will continuously shrink and widen when interacted with cold and hot food respectively, which can break the porcelain crowns)
Avoid food with high stickiness.
With a clear warranty policy, a team of implant specialists with more than 20 years of experience, modern facilities, and machinery, we guarantee you will be satisfied with the implant treatment result. Please contact Nhan Tam dental clinic consultation team right away to have more information about the service.